Privacy Policy | RateInvite

1. Who We Are

RateInvite ("we", "us", "our") is a software platform that helps local businesses collect Google reviews through QR codes and automated SMS messaging. Our website is rateinvite.com.

2. Information We Collect

From business owners (account holders)

Name, email address, and password when you register
Business name, address, and Google review URL
Billing information (processed securely by Stripe; we do not store card numbers)
SMS message templates and campaign preferences

From customers of our business clients

Mobile phone number (provided voluntarily when scanning a QR code and completing the opt-in form)
Consent timestamp and method of consent
IP address hash (one-way anonymized) for fraud prevention
Link-click activity (whether the review link in the SMS was clicked)

3. How We Use Information

To operate and improve the RateInvite platform
To send automated SMS review request messages on behalf of business clients, where customers have explicitly opted in
To track campaign performance metrics (clicks, delivery status)
To process payments and manage subscriptions
To respond to support requests
To comply with legal obligations

4. SMS Messaging, Consent and Opt-Out

This section applies to text messages sent via the RateInvite platform.

How customers opt in

Customers provide their mobile phone number and give explicit consent by checking a consent checkbox on the business's QR landing page (a web form). The consent language displayed is:

"I agree to receive text messages from [Business Name], including review links and offers. Msg/data rates may apply. Reply STOP to opt out."

Consent is never pre-checked. Submitting a phone number without checking the consent box will not enroll the customer in SMS messages.

Message frequency

Customers receive 1 SMS message per visit (one review request per QR scan event). Message frequency may vary based on how often a customer visits a participating business.

How to stop receiving messages

Reply STOP to any message to opt out immediately. You will receive one final confirmation message and no further messages will be sent. For help, reply HELP to any message or contact us at [email protected].

Message and data rates

Standard message and data rates may apply depending on your mobile carrier plan.

No sharing of mobile numbers for marketing

We do not sell, rent, trade, or share customer mobile phone numbers with third parties for marketing purposes. Phone numbers collected through the RateInvite platform are used solely to deliver the review request SMS on behalf of the specific business whose QR code was scanned. Numbers are not aggregated for cross-business marketing campaigns.

5. How We Share Information

We do not sell personal information. We may share information with:

Twilio, our SMS delivery provider, for sending text messages
Stripe, our payment processor, for billing
Law enforcement or regulators when required by law

6. Data Retention

We retain customer phone numbers and SMS consent records for as long as the associated business account is active, plus a reasonable period thereafter for compliance purposes. Business owners may request deletion of customer data by contacting support.

7. Security

We use industry-standard security measures including HTTPS encryption, hashed credentials, and one-way IP hashing. No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your information.

8. Your Rights

Depending on your location, you may have rights to access, correct, or delete personal information we hold about you. To exercise these rights, contact us at [email protected].

9. Children

RateInvite is not directed at children under 13. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this policy periodically. We will post the updated policy on this page with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact

Questions about this policy? Contact us at [email protected].